Dell Support

One of our equipping staff has a Latitude D610 that ocassionally just will not power up. I thought it was a user error, since I have never been there to witness it. So he brought the laptop to me today while it wouldnt start up, at the same time I had Dell support on the phone. I was getting very fusterated because an opperator would transfer me and then my call would get dropped, and it would happen again and again.

After a few tries I called my account rep, who was very helpful and got me transfered over to Latitude support right away. In a matter of minutes I had some one on the phone, and support call incident, and reference number, and a brand-new motherboard and a tech on the way to install it.

Since I did not get threw till 5:01 PM, I will not get it untill Thursday. In the end I was really impressed with the support. We pay for next buisness day support, and that is exactly what we got.

Thank you Dell.

VHD Dies

The events cordinator at New Covenant forwarded me this today: "VHS is dead, Variety declares in an obituary Wednesday. "After a long illness, the groundbreaking home-entertainment format VHS has died of natural causes in the United States. The format was 30 years old." The newspaper notes that VHS " is survived by a child, DVD, and by TiVo, VOD and DirecTV" and was preceded in death by Betamax, Divx, mini-discs and laserdiscs. The paper said that while VHS had been ailing, the format's death became official this quarter as retailers decided to pull the plug, saying shelf space was no longer available. Surviving VHS tapes may be found in toy stores or some dollar video chains "for those who cannot deal with the death of the format." (GS) "http://www.variety.com/article/

Where were at

I have been a faithful reader of many church IT blogs and have gained alot of information. After much reading, I have decided to share some of my thoughts regarding the subject of church IT and some things that our church is looking at.