One of our equipping staff has a Latitude D610 that ocassionally just will not power up. I thought it was a user error, since I have never been there to witness it. So he brought the laptop to me today while it wouldnt start up, at the same time I had Dell support on the phone. I was getting very fusterated because an opperator would transfer me and then my call would get dropped, and it would happen again and again.
After a few tries I called my account rep, who was very helpful and got me transfered over to Latitude support right away. In a matter of minutes I had some one on the phone, and support call incident, and reference number, and a brand-new motherboard and a tech on the way to install it.
Since I did not get threw till 5:01 PM, I will not get it untill Thursday. In the end I was really impressed with the support. We pay for next buisness day support, and that is exactly what we got.
Thank you Dell.
